Privacy Policy
1. Who We Are
NOXLABS Ltd. is registered in England and Wales. We are the data controller for personal data collected through our website. Contact: [email protected]
2. What Data We Collect
- Contact data: name, email, company, phone
- Communication data: emails, messages, call notes
- Technical data: IP address, browser info via cookies
- Business data: workflow information shared during discovery
3. How We Use Your Data
- Respond to enquiries and provide services
- Send service-related communications
- Send marketing emails where you have consented
- Improve our website through analytics
- Comply with legal obligations
4. Legal Basis
- Contract performance: to provide requested services
- Legitimate interests: improving services
- Consent: marketing emails (unsubscribe any time)
- Legal obligation: compliance with applicable law
5. Data Retention
Contact form data: 3 years. Client project data: 7 years from contract end.
6. Your Rights
Access, rectify, erase, restrict, object, or port your data. Email [email protected] — we respond within 30 days.
7. Third-Party Processors
Google Analytics (anonymised), Stripe (payments), Calendly (booking) — all bound by data processing agreements.
Terms of Service
1. Acceptance
By engaging our services you agree to these Terms.
2. Services
Scope, timeline, and cost are defined in a Statement of Work signed by both parties.
3. Intellectual Property
Upon full payment, clients receive full ownership of custom agent code. NOXLABS retains ownership of proprietary frameworks, licensed to the client.
4. Confidentiality
Both parties keep confidential all non-public information for 3 years after termination.
5. Payment
50% upfront, 50% on completion for fixed-scope projects; monthly in advance for retainers.
6. Limitation of Liability
Total liability shall not exceed fees paid in the prior 12 months. No liability for indirect or consequential damages.
7. Governing Law
Laws of England and Wales.
Cookie Policy
Cookies we use
- Essential: Required for the website to function
- Analytics (Google Analytics): Visitor behaviour, anonymised
- Preference: Remember your settings
Managing cookies
Control via browser settings. Google Analytics opt-out: tools.google.com/dlpage/gaoptout